Support

Send us a message. We reply within 24 hours on Business plans and within 48 hours on others.

Common questions

Something is not working

If ShareSign seems down for everyone, the status page shows whether we already know. Otherwise, send it through the form with what you did and what you saw. Signed in, you can pick the document and attach screenshots, and we see which account it is. Please never paste a signing link: whoever holds one can sign with it.

You were sent a document to sign

Questions about what the document says go to the person who sent it: reply to the email you received. If the link no longer works, the document may have expired or been withdrawn, or a newer link may have replaced it, so ask the sender to send it again. If a document looks like fraud, choose Report on its signing page.

Plans and billing

Change your plan, update your card, or cancel from Settings, Billing. A plan stays active until the end of the period already paid for. Yearly plans can be refunded in full within 14 days of payment.

Your data

Export your workspace, or delete your account, from Settings, Data. For any other request about your personal data, choose “My personal data” in the form; we reply within 30 days.

Reporting a security issue

Choose “Reporting a security issue” in the form, and see the security page for what to include. We do not take action against good-faith research.

Building on ShareSign

The API reference covers keys, documents, templates, webhooks, embedded signing, and connecting an agent.

Who we are

ShareSign, Inc., 169 Madison Ave STE 15132, New York, NY 10016, USA.